Canada.ca blog

Evidence and insights from the Canada.ca team.

Newest articles

Dates matter: Trust and older content on Canada.ca

Screenshot of a Canada.ca page showing the date modified

In a recent usability study, we saw people disregarding Canada.ca search results that seemed too old. Find out how you can validate your content and show that it's still current. - [2018-05-30]

Collaborative work to optimize diseases and immunization content

Some of the Health Canada and Treasury Board Secretariat project team in front of a screen showing graphs

Over the past few months the web team at Health Canada and the Public Health Agency of Canada have been working with the Digital Transformation Office from the Treasury Board of Canada Secretariat on optimizing top tasks for the diseases and immunization topics of the Health Theme. - [2018-05-10]

Canada.ca: Small changes can make a big difference

Photo of the Honourable Scott Brison

Small changes are making a big difference for Canadians on Canada.ca. Read what Treasury Board President Scott Brison has to say about the improvement work underway. - [2018-04-27]

Visit Canada: Optimization

This image shows two funnels comparing before and after optimization.

The Digital Transformation Office (DTO) worked with Immigration, Refugees, and Citizenship Canada (IRCC) to improve people’s experience in figuring out what documents they need when visiting Canada. Here’s how this optimization project turned out. - [2018-03-29]

Old habits die hard (when feelings get in the way)

Photograph of Celeste Côté during the Gerry McGovern master class at Bayview Yards in Ottawa, February 13, 2018

The main challenge of improving the UX of our sites and services isn’t the adoption of a particular technology or tool; it’s the adoption of new values and approaches — culture change. - [2018-03-14]

Improve digital services by measuring outcomes

Gerry McGovern offers his thoughts on his visit to Ottawa last week. - [2018-02-23]

Delivering a great citizen experience

Blog post by the Honourable Scott Brison, President of the Treasury Board. - [2018-02-21]

Helping Canadians start a business

Starting a business is a top task for Canadians and it’s not an easy one. Here’s how this optimization project turned out. - [2018-02-20]

How we're optimizing Canada.ca top tasks

Shows the steps of how we optimize Canadadotca. Discovery. Baseline test. Design/prototyping. Validation test. Success? Launch.

Optimization projects are a way to make meaningful improvements for Canadians without investing a lot of time and money. - [2017-12-12]

How we identify top tasks for Canada.ca

Pie chart of top tasks. 1. Get a local weather forecast 28% 2. Get a visitor visa 9% 3. Apply to immigrate to Canada 7% 4. Get marine conditions 6% 5. Get an eTA 6%. Rest of chart is divided into smaller sections.

There are thousands of Government of Canada (GC) tasks out there, some small, and some complex. So how do we prioritize? - [2017-12-11]

About the Digital Transformation Office

A photo of the Digital Transformation Office team

About the Digital Transformation Office at Treasury Board of Canada Secretariat. - [2017-12-08]

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Date modified: May 10, 2018