3. Work in the open by default

Guidelines

3.1 Share evidence, research and decision making openly

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Identify performance indicators for the service, including the 4 mandatory key performance indicators (KPIs) defined in the manual. Establish a benchmark for each metric and make a plan to enable improvements.

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Setting performance indicators allows you to continuously improve your service by:

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(Digital Service Standard (UK))

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Share your experiences with colleagues across the Government of Canada, other levels of government, clients and service providers. Sharing experiences and best practices helps to raise the overall service quality. It helps to reduce duplication of effort and save costs. So share ideas, share intentions, share failures and learn together. (Plan - Digital Design Playbook (ISED))

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Checklist

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Implementation guides

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3.2 Make all non-sensitive data, information, and new code developed in delivery of services open to the outside world for sharing and reuse under an open licence

Make all source code open and reusable under an appropriate open source software licence, so that other developers can:

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This includes working in the open, sharing any and all data and information produced in developing the solution, and making the final solution available as open source software. Publishing your code and data from the beginning of your technology project or programme will encourage:

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Checklist

Implementation guides

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